Our Guarantee & Warranty - Hadley Chimney Marietta

The Hadley Chimney Marietta Guarantee

When we finish a chimney sweep or repair in Marietta, we don’t consider the job done until you’ve seen the photos and signed off on the work. Every repair we make carries a written guarantee for a full 365 days. If something we fixed fails within that year, we come back and make it right at no charge. That’s not a promotion or a limited-time offer. It’s how we’ve operated since 2003, and it’s the standard Cory Mitchell holds every Hadley Chimney Marietta technician to. We put it in writing before work starts, so you know exactly what’s covered before you pay a dime.

Call (762) 249-4619

What’s Covered

• Workmanship on every repair. A written guarantee for 365 days applies to every repair we perform, from firebox brick replacement to flashing repair.
• Parts and materials we install. We work with brands like DuraFlex, HeatShield, and Copperfield, and we stand behind the installation, not just the part number on the box.
• Cleanup, every time. We lay drop cloths, run HEPA-filtered vacuums, and leave your hearth and floors as clean as we found them.
• On-time arrival, tracked. You get live arrival tracking through The Relay Visibility Guarantee, so you’re not waiting on a four-hour window.
• Honest pricing before work starts. A written price is provided before any work begins. No surprise charges at the door, no “while we’re in there” add-ons.
• Before-and-after photo documentation. You see what we saw. Every job includes photos of the condition we found and the work we completed.

Our Satisfaction Promise

If you’re not satisfied with the work we do in your Marietta home, here’s exactly what happens. You call us. A live person answers, 24/7. No voicemail loops, no callback queue. We schedule a return visit on our dime, and we don’t argue about whether you’re right. If the repair we made fails within the 365-day window, the second visit is free. If the sweep didn’t meet what we described before booking, we make it right. That’s the 365-Day Done Right Promise, and it’s backed in writing on every single job, not just the big ones.

We’ve had jobs over the years where a homeowner noticed something after we left that didn’t sit right. One call, and we were back in the driveway. That’s not a policy we point to in a binder. It’s just how we run things.

Licensed & Insured Backing

A guarantee is only as strong as the company standing behind it. Hadley Chimney Marietta is licensed and insured, which means if something goes wrong on a job, you’re not stuck holding the cost. Insurance covers property damage and injury, and licensing means our technicians meet the baseline requirements Georgia expects of professionals working in your home. We carry that backing on every job, from a basic sweep in East Cobb to a full reline in Kennesaw. It’s the paperwork that makes our 365-day written guarantee mean something real.

Working on chimneys and gas fireplaces involves real risk: creosote fires, carbon monoxide leaks, structural issues you can’t spot from the ground. When you hire a licensed and insured company, you’re paying for the certainty that the person on your roof or kneeling at your firebox is trained, covered, and accountable. That’s the floor. The written guarantee and photo documentation are what raise Hadley Chimney Marietta above it.

What We Don’t Make You Guess About

Some chimney companies in the Marietta area will hand you a verbal “yeah, it’s covered” and hope you never call. We don’t work that way. Our guarantees are written, dated, and specific. The 365-Day Done Right Promise has been in place since Cory Mitchell founded the company in 2003. The Relay Visibility Guarantee, part of the Relay Home Co. family standard, gives you live arrival tracking, before-and-after photos, and digital invoicing on every visit. These aren’t perks we offer on some jobs when we’re trying to impress someone. They’re standing commitments that happen automatically.

Here’s what that means in practice. When you book a chimney sweep with us, you get a written price before we start. The technician arrives in a tracked window, wearing a uniform and carrying identification. They document the condition of your chimney with photos. After the work, you get a digital invoice and those photos for your records. If a repair was made, you get the written 365-day guarantee in that invoice. Nothing is left to memory or a handshake.

Why We Put It in Writing

Cory started this business with a simple observation: homeowners in Marietta were tired of being told their chimney needed thousands of dollars in work with nothing to back up the claim. So from day one, Hadley Chimney Marietta has operated on a different premise. We show you the photos. We explain what the camera saw. We tell you plainly whether a repair can wait or needs attention now. And whatever we recommend, the price is written down before work begins, and the guarantee is written too.

You’ll never hear us pressure you with a “today only” price. You’ll never get a vague promise that dissolves when you call back. We’ve been in business since 2003, and we plan on being here when your grandkids inherit the fireplace. A written guarantee is how we prove that.

Frequently Asked Questions

Ready to Book a Guaranteed Chimney Service?

Call (762) 249-4619 and a live person will answer, 24/7. We’ll schedule your sweep or repair in Marietta, give you a written price before work begins, and back it with the 365-Day Done Right Promise. You’ll get live arrival tracking, before-and-after photos, and a digital invoice on every job. That’s The Relay Standard, and it’s how we’ve done things since 2003.

Written by Cory Mitchell, Owner at Hadley Chimney Marietta, serving Marietta since 2003.